Frequently Asked Questions

CrownPrevail Ventures offers comprehensive logistics and freight management solutions including:

• Freight Forwarding (Air & Sea): International shipments coordination from origin to destination with cargo booking, documentation, consolidation, and tracking across 50+ countries.
• Customs Clearance: Expert customs processing at seaports and airports ensuring fast clearance and compliance.
• Express Import & Export: Door-to-door services for personal or commercial shipments including documents, fashion items, food, and machinery.
• Warehousing & Distribution: Secure storage facilities and efficient distribution networks.
• Haulage & Transportation: Full truckload (FTL) and less-than-truckload (LTL) delivery nationwide.
• Supply Chain Support: Overseas procurement verification and supplier supervision.

We have a global agent network spanning over 50 countries including major trading partners like:

• China
• United Kingdom (UK)
• United States of America (USA)
• United Arab Emirates (UAE)
• Canada
• India
• Germany and Europe
• Turkey
• Singapore
• South Africa

Our extensive network ensures we can handle shipments to and from virtually any major global destination.

We serve a broad range of sectors including:

• Manufacturing & Industrial Firms
• Importers & Exporters
• Oil & Gas Companies
• NGOs & Humanitarian Organizations
• E-commerce Businesses
• SMEs and Large Corporate Entities
• Communication & Technology
• Health & Pharmaceutical
• Agriculture & Agri-Business

We provide technology-driven tracking with real-time shipment visibility from pickup to delivery. Once your shipment is booked, you'll receive:

• A unique tracking number
• Regular updates via email or SMS
• Access to our online tracking portal
• Direct contact with your dedicated account manager

Our 24/7 customer support team is also available to provide updates on your shipment status.

We offer transparent pricing with fair, upfront billing and no hidden charges. Shipping rates are calculated based on:

• Weight: Rates vary by weight category (45KG+, 101-200KG, 201-300KG, etc.)
• Destination: Different rates apply to different countries
• Shipping Mode: Air freight vs. sea freight
• Urgency: Express vs. standard shipping
• Additional Services: Customs clearance, insurance, warehousing, etc.

We provide customized quotes based on your specific requirements. Check our pricing table for standard rates to major destinations.

Required documentation varies by shipment type and destination, but typically includes:

• Commercial Invoice
• Packing List
• Bill of Lading (Sea) or Air Waybill (Air)
• Certificate of Origin
• Insurance Certificate (if applicable)
• Import/Export License (for regulated goods)
• Any required permits or certifications

Our team will guide you through all documentation requirements specific to your shipment to ensure smooth customs processing.

Our customs clearance service ensures fast clearance, compliance with trade laws, and zero demurrage charges through:

• Expert Liaison: Direct engagement with regulatory bodies (NCS, SON, NAFDAC, etc.)
• Documentation Accuracy: Precise preparation of all required documents
• Pre-arrival Processing: Starting clearance procedures before cargo arrival
• Duty Optimization: Ensuring correct duty classification and valuation
• Real-time Updates: Keeping clients informed throughout the clearance process

We handle both import and export customs processing at all Nigerian seaports and airports.

Restricted and prohibited items vary by country. Common restrictions include:

• Prohibited: Narcotics, weapons, counterfeit goods, hazardous materials
• Restricted (require special permits): Pharmaceuticals, food items, agricultural products, electronics with specific certifications
• Regulated: Items requiring SONCAP, NAFDAC, or other regulatory approvals

We advise clients on all restrictions and help obtain necessary permits for regulated items. Complete transparency is maintained regarding what can and cannot be shipped to specific destinations.

Yes, we offer comprehensive cargo insurance options through our partner insurance providers. Insurance can cover:

• Loss or damage during transit
• Theft or pilferage
• Natural disasters
• Accidents during loading/unloading
• Customs confiscation (where applicable)

Insurance rates are calculated based on the value of goods and nature of the shipment. We recommend insurance for all high-value shipments.

We welcome long-term logistics partnerships and act as preferred freight forwarding providers for businesses. Our partnership approach includes:

• Dedicated Account Managers: Personalized service and quick issue resolution
• Volume Discounts: Competitive pricing for regular shipments
• Supply Chain Integration: Seamless integration with your operations
• Custom Solutions: Tailored services based on your specific needs
• Regular Performance Reviews: Continuous improvement of service delivery

Contact us to discuss how we can become your logistics partner of choice.

We provide 24/7 customer support with round-the-clock communication and assistance through:

• Phone Support: +234 706 348 1357 | +234 806 643 4906
• Email: crownprevailventures@gmail.com
• Dedicated Account Managers: Direct contact for business clients
• Online Tracking Portal: Real-time shipment updates
• Emergency Support: For urgent shipment issues

Our mission is to deliver professional logistics services within the shortest possible time while maintaining excellence in every shipment handled.

Our competitive advantages include:

• Global Network: Trusted agents and partners in over 50 countries
• Efficient Customs Processing: Minimized delays and compliance assurance
• Transparent Pricing: No hidden charges, fair upfront billing
• Technology-Driven Tracking: Real-time shipment visibility
• Experienced Leadership: Managed by certified logistics professionals (CILT UK)
• Core Values: Integrity, professionalism, reliability, innovation, and customer focus
• Comprehensive Services: End-to-end logistics solutions

We combine technical competence, professionalism, and speed to ensure every shipment is handled with efficiency and integrity.